All systems operational

Inbound Calling Services

Operational

Inbound Calling

Operational

Inbound Toll-Free Calling

Operational

Outbound Calling Services

Operational

Outbound Calling

Operational

Outbound Toll-Free Calling

Operational

VPN

Operational

Portals

Operational

User Portal

Operational

Signup Portal

Operational

Support

Operational

Phone Support

Operational

Ticketing System

Operational

Helpdesk

Operational

Notice history

Apr 2024

Call completion problems on inbound calls for a small number of customers.
  • Resolved
    Resolved

    All calls have been connecting normally since the fix has been implemented. This issue is now considered resolved.

  • Monitoring
    Monitoring

    A fix has been implemented. We are currently monitoring.

  • Identified
    Identified

    We identified the issue. We are moving affected customers to different systems while working on a permanent fix.

  • Investigating
    Investigating

    A small number of customers are currently unable to receive calls as their inbound calls are not completing correctly.

    We are currently investigating this incident.

Mar 2024

Emergency VPN gateways reboot - 30 March 2024 @ 12AM (EDT)
  • Completed
    March 30, 2024 at 4:30:34 AM
    Completed
    March 30, 2024 at 4:30:34 AM
    Maintenance has completed successfully.
  • In progress
    March 30, 2024 at 4:00:01 AM
    In progress
    March 30, 2024 at 4:00:01 AM
    Maintenance is now in progress
  • Update
    March 30, 2024 at 4:00:00 AM
    Planned
    March 30, 2024 at 4:00:00 AM

    We need to do an emergency maintenance on our VPN gateways between 0:00 and 6:00 EDT on 2024-03-30. Because we need to clear the memory block containing the state of VPN sessions, we can't keep the sessions up using our HA setup. Expect an up to 5 minutes interruption on VPN sessions which would affect calls in progress and prevent new calls and registrations during that period.

  • Planned
    March 29, 2024 at 8:51:09 PM
    Planned
    March 29, 2024 at 8:51:09 PM

    Moving this maintenance to a new "VPN" component. You might need to update your subscriptions to add or remove that component by visiting our status page if you want, or don't want, to receive further notifications about VPN gateway statuses.

Feb 2024

[T38Fax] Scheduled Maintenance - Infrastructure Upgrades - 5 February 2024 @ 2AM (EST)
  • Completed
    February 05, 2024 at 9:07:26 AM
    Completed
    February 05, 2024 at 9:07:26 AM

    The maintenance as completed successfully.

  • In progress
    February 05, 2024 at 7:00:01 AM
    In progress
    February 05, 2024 at 7:00:01 AM

    Maintenance is now in progress

  • Planned
    February 05, 2024 at 7:00:00 AM
    Planned
    February 05, 2024 at 7:00:00 AM

    T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service.

    The maintenance will begin at 2 AM (EST) and take up to 4 hours, completing by 6 AM at the latest.

    No production impact to any customer services are expected.

Feb 2024 to Apr 2024