Duration: 1 hour and 49 minutes

Affected Components: Outbound Toll-Free Calling, Phone Support, Outbound Calling, VPN, Inbound Calling, Inbound Toll-Free Calling

Aug 19, 18:40:33 GMT+0
Resolved - This incident has been resolved..

Aug 19, 17:30:42 GMT+0
Monitoring - The issue has been identified and a fix implemented. We are now monitoring..

Aug 19, 16:51:56 GMT+0
Investigating - We are currently investigating this incident..

Duration: 2 hours and 33 minutes

Affected Components: Outbound Toll-Free Calling, Outbound Calling

Jun 25, 17:17:56 GMT+0
Resolved - This incident has been resolved..

Jun 25, 15:03:40 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 25, 14:56:35 GMT+0
Identified - We have identified the issue and are working on a fix for this incident..

Jun 25, 14:45:03 GMT+0
Investigating - Some customers outbound traffic is currently not going through. We are currently investigating this incident..

Duration: 3 hours and 58 minutes

Affected Components: Outbound Toll-Free Calling, Outbound Calling, Inbound Calling, Inbound Toll-Free Calling

Jun 15, 09:58:19 GMT+0
Completed - Maintenance has completed successfully..

Jun 15, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 15, 06:00:00 GMT+0
Identified - T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EDT) and take up to 4 hours, completing by 6 AM at the latest. The primary registration IP address will be moved to a different host during that maintenance. Devices configured for SRV-based redundancy or with secondary site registration IP address should not experience any disruption, and others should reconnect automatically if they experience a brief interruption during the cutover..

Duration: 2 hours and 37 minutes

Affected Components: Inbound Toll-Free Calling, Outbound Toll-Free Calling, Outbound Calling, Inbound Calling

Jun 11, 08:56:36 GMT+0
Completed - Maintenance has completed successfully..

Jun 11, 06:20:04 GMT+0
Identified - Maintenance is now in progress..

Jun 11, 06:00:00 GMT+0
Identified - T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EDT) and take up to 4 hours, completing by 6 AM at the latest. The secondary registration IP address will be moved to a different host during that maintenance. All devices configured with this IP address should also have the primary registration IP address in their list and would return to the primary gateway if they faced a timeout during that move, thus no customer should experience disruption during that maintenance..

Duration: 28 minutes

Affected Components: Outbound Toll-Free Calling, Outbound Calling, Inbound Toll-Free Calling, Inbound Calling

Jun 8, 06:27:35 GMT+0
Completed - Maintenance has completed successfully. The IP migration has been delayed to another maintenance, next Monday, so no customer device should have been affected by the maintenance. We will send another notification with the details of the next maintenance in a few days. Thanks!.

Jun 8, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 8, 06:00:00 GMT+0
Identified - T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EDT) and take up to 4 hours, completing by 6 AM at the latest. The registration IP addresses will be moved to a different host during that maintenance. Devices configured for SRV-based redundancy should not experience any disruption, and others should reconnect automatically if they experience a brief interruption during the cutover..

Duration: 33 minutes

Affected Components: Inbound Calling, Inbound Toll-Free Calling, , , Outbound Toll-Free Calling, Outbound Calling, Outbound Calling Services → Inbound Calling Services →

Mar 11, 16:14:05 GMT+0
Resolved - This incident has been resolved..

Mar 11, 15:56:32 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 11, 15:42:43 GMT+0
Identified - We identified the issue and are working on a fix for this incident..

Mar 11, 15:40:40 GMT+0
Investigating - Calls and registrations connections are not working for a number of customers. We are currently investigating this incident..

Duration: 4 hours

Affected Components: Inbound Toll-Free Calling, Outbound Toll-Free Calling, Inbound Calling, Outbound Calling

Jan 12, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 12, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 12, 07:00:00 GMT+0
Identified - T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EST) and take up to 4 hours, completing by 6 AM at the latest. No production impact to any customer services are expected..

Duration: 2 hours and 47 minutes

Affected Components: Inbound Toll-Free Calling, , , Inbound Calling, Outbound Calling, Outbound Toll-Free Calling, Outbound Calling Services → Inbound Calling Services →

Nov 24, 09:47:18 GMT+0
Completed - Maintenance has completed successfully..

Nov 24, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 24, 07:00:00 GMT+0
Identified - T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EST) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls for not more than 5 minutes, once during this maintenance..

Nov 20, 22:29:12 GMT+0
Identified - Updating the maintenance title which had a wrong date mentioned. The maintenance is really for November 24, 2025, as was mentioned in the body of the notification..

Duration: 3 hours and 24 minutes

Affected Components: Inbound Toll-Free Calling, User Portal, , Inbound Calling, Signup Portal, Outbound Calling, Outbound Toll-Free Calling, Portals →

Nov 10, 10:24:16 GMT+0
Completed - Maintenance has completed successfully. No connected calls were affected, but a really small percentage of devices failed to re-register and appear down at the moment. We expect a number of these will retry after a set timeout, but you should verify that your device is correctly registered to receive calls. .

Nov 10, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 10, 07:00:00 GMT+0
Identified - T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EST) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls for not more than 5 minutes, once or twice during this maintenance. This is the replacement maintenance for the one that had to be postponed earlier this week..

Duration: -10 hours and -30 minutes

Affected Components: Inbound Toll-Free Calling, User Portal, , Inbound Calling, Signup Portal, Outbound Calling, Outbound Toll-Free Calling, Portals →

Nov 3, 07:00:00 GMT+0
Identified - T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EST) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls and customer portal for not more than 5 minutes, once during this maintenance..

Nov 2, 20:30:22 GMT+0
Completed - Due to circumstances out of our control, we have to postpone this maintenance. A new maintenance will be announced when the date has been selected..

Duration: 13 minutes

Affected Components: VPN

Jun 11, 03:13:29 GMT+0
Completed - Maintenance has completed successfully..

Jun 11, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 11, 03:00:00 GMT+0
Identified - Following issues with some VPN traffic earlier in the day, we need to perform an emergency maintenance at 11PM EDT on June 10\. That maintenance will include rebooting VPN gateways. We expect VPN session downtime of up to 5 minutes..

Duration: 11 hours and 42 minutes

Affected Components: VPN

Jun 11, 03:15:02 GMT+0
Resolved - This incident has been resolved..

Jun 10, 16:11:01 GMT+0
Identified - The issue has been identified and a maintenance will be performed at 11 PM EDT tonight (June 10) for a complete fix..

Jun 10, 15:50:52 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jun 10, 15:32:55 GMT+0
Investigating - We are currently investigating reports of traffic issue affecting some VPN customers..

Duration: 1 hour and 14 minutes

Affected Components: Inbound Toll-Free Calling, Inbound Calling, Outbound Calling, Outbound Toll-Free Calling

Aug 27, 13:16:34 GMT+0
Resolved - We have moved back traffic to the normal state with no forced route and consider this issue resolved now..

Aug 27, 12:38:02 GMT+0
Identified - The issue has been identified and we moved all traffic to secondary site. We have been monitoring this for the last 35 minutes and continuing to do so..

Aug 27, 12:02:36 GMT+0
Investigating - We noticed some calls are unable to complete this morning. We are currently investigating this incident..

Duration: 2 hours and 7 minutes

Affected Components: Inbound Toll-Free Calling, Inbound Calling, Outbound Calling, Outbound Toll-Free Calling

Jul 5, 08:07:15 GMT+0
Completed - The maintenance has completed successfully and all systems are operational..

Jul 5, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 5, 06:00:00 GMT+0
Identified - T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EST) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls for not more than 5 minutes, once during this maintenance..

Duration: 36 minutes

Affected Components: User Portal, Signup Portal

May 2, 02:36:13 GMT+0
Completed - The maintenance was completed successfully and all systems are operational..

May 2, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

May 2, 02:00:00 GMT+0
Identified - T38Fax engineers will be performing a maintenance on the portals backend. The maintenance will begin at 10 PM (EDT) and take up to 1 hour, completing by 11 PM at the latest. We do anticipate a brief interruption of the portals for not more than 5 minutes, once during this maintenance..

Duration: 7 hours and 5 minutes

Affected Components: Inbound Toll-Free Calling, Inbound Calling

Apr 9, 00:49:42 GMT+0
Resolved - All calls have been connecting normally since the fix has been implemented. This issue is now considered resolved..

Apr 8, 22:16:38 GMT+0
Monitoring - A fix has been implemented. We are currently monitoring..

Apr 8, 19:42:11 GMT+0
Identified - We identified the issue. We are moving affected customers to different systems while working on a permanent fix..

Apr 8, 17:45:05 GMT+0
Investigating - A small number of customers are currently unable to receive calls as their inbound calls are not completing correctly. We are currently investigating this incident..

Duration: 31 minutes

Affected Components: Inbound Toll-Free Calling, Inbound Calling, Outbound Calling, Outbound Toll-Free Calling, VPN

Mar 30, 04:30:34 GMT+0
Completed - Maintenance has completed successfully..

Mar 30, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 30, 04:00:00 GMT+0
Identified - We need to do an emergency maintenance on our VPN gateways between 0:00 and 6:00 EDT on 2024-03-30\. Because we need to clear the memory block containing the state of VPN sessions, we can't keep the sessions up using our HA setup. Expect an up to 5 minutes interruption on VPN sessions which would affect calls in progress and prevent new calls and registrations during that period..

Mar 29, 20:51:09 GMT+0
Identified - Moving this maintenance to a new "VPN" component. You might need to update your subscriptions to add or remove that component by visiting our status page if you want, or don't want, to receive further notifications about VPN gateway statuses..

Duration: 2 hours and 7 minutes

Affected Components: Inbound Toll-Free Calling, Inbound Calling, Outbound Calling, Outbound Toll-Free Calling

Feb 5, 09:07:26 GMT+0
Completed - The maintenance as completed successfully..

Feb 5, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 5, 07:00:00 GMT+0
Identified - T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EST) and take up to 4 hours, completing by 6 AM at the latest. No production impact to any customer services are expected..

Duration: 3 hours and 57 minutes

Affected Components: Inbound Toll-Free Calling, Inbound Calling, Outbound Calling, Outbound Toll-Free Calling

Jan 22, 10:57:17 GMT+0
Completed - Maintenance has completed successfully. A very few number of devices lost registration and didn't eventually re-register. If your device doesn't show as registered, it might need to be told to re-register or be restarted. Contact our support team if you need help..

Jan 22, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 22, 07:00:00 GMT+0
Identified - T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EST) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls for not more than 5 minutes, once during this maintenance..

Duration: 5 days, 23 hours and 48 minutes

Affected Components: Inbound Toll-Free Calling, Inbound Calling, Outbound Calling, Outbound Toll-Free Calling

Jan 15, 09:23:47 GMT+0
Completed - Maintenance has completed successfully..

Jan 15, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 15, 07:00:00 GMT+0
Identified - T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EST) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls for not more than 5 minutes, once during this maintenance..

Duration: 43 minutes

Affected Components: Inbound Toll-Free Calling, Inbound Calling, Outbound Calling, Outbound Toll-Free Calling

Jan 8, 07:42:41 GMT+0
Completed - Maintenance has completed successfully..

Jan 8, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 8, 07:00:00 GMT+0
Identified - T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EST) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls for not more than 5 minutes, once during this maintenance..

Duration: 1 hour and 59 minutes

Affected Components: Inbound Toll-Free Calling, Inbound Calling, Outbound Calling, Outbound Toll-Free Calling

Nov 27, 08:59:27 GMT+0
Completed - Maintenance has completed successfully..

Nov 27, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 27, 07:00:00 GMT+0
Identified - T38Fax systems engineers will be carrying out a series of hardware and software upgrades starting 27 November 2023 at 02:00 EST to add further scaling and resiliency to our Power-T.38 SIP trunking service. A 4 hour window has been allocated for this maintenance. No production impact to any customer services are expected..

Duration: 39 minutes

Affected Components: User Portal, Inbound Toll-Free Calling, Inbound Calling, Signup Portal, Outbound Calling, Outbound Toll-Free Calling, Phone Support

Jun 19, 01:39:25 GMT+0
Completed - Maintenance has completed successfully..

Jun 19, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 19, 01:00:00 GMT+0
Identified - T38Fax network engineers will be carrying out a series of hardware and software upgrades starting June 18 2023 at 21:00 EDT to add further scaling and resiliency to our Power-T.38 SIP trunking service. A 4 hour window has been allocated for this maintenance. No production impact to any customer services is expected..

Duration: 17 minutes

Affected Components: User Portal

Jun 16, 17:15:55 GMT+0
Resolved - This incident has been resolved..

Jun 16, 16:58:49 GMT+0
Investigating - We are investigating reports of trouble logging into the my.t38fax.com customer portal. Calls are not affected, but customers may have trouble logging in to manage their accounts..

Duration: 4 hours and 56 minutes

Affected Components: Outbound Calling, Outbound Toll-Free Calling

Mar 27, 23:57:07 GMT+0
Resolved - Calls continue to connect without high PDD. We are now closing this incident..

Mar 27, 19:55:22 GMT+0
Identified - The problem has been identified and we implemented a fix. All calls appear to be connecting normally now. We will continue to monitor..

Mar 27, 19:00:54 GMT+0
Investigating - We noticed a higher delay in call establishment than usual, sometimes even preventing calls from connecting. We are investigating the cause of this..

Duration: 2 days, 16 hours and 52 minutes

Affected Components: Inbound Calling, Outbound Calling, Outbound Toll-Free Calling, Inbound Toll-Free Calling

Dec 5, 09:07:27 GMT+0
Completed - Maintenance has completed successfully..

Dec 5, 07:12:14 GMT+0
Identified - Maintenance is now in progress..

Dec 5, 07:00:00 GMT+0
Identified - T38Fax engineers will be carrying out a series of hardware and software upgrades overnight to add further scaling and resiliency to our Power-T.38 SIP trunking service. New calls may fail to establish for a period of 1 to 5 minutes. No production impact to any other customer services is expected..

Dec 2, 16:15:18 GMT+0
Identified - **CORRECTION** New calls may fail to establish for a period of 1 to 5 minutes once during the maintenance period. No production impact to any other customer services is expected..

Affected Components: Inbound Calling, Outbound Calling, Outbound Toll-Free Calling, Inbound Toll-Free Calling

Oct 11, 19:52:56 GMT+0
Resolved - We received several reports of customers hitting their capacity limits today and identified an issue where calls that had finished hours previously were still being counted against that limit. The offending calls were identified and all such calls were removed at 15:13 Eastern today. Onset of the issue appears to have been 12:36 Eastern. We are not aware of any ongoing issues, so please report any unexpected errors establishing new calls to our support team..

Duration: 23 hours and 51 minutes

Affected Components: Inbound Calling, Outbound Calling, Outbound Toll-Free Calling, Inbound Toll-Free Calling

Oct 6, 16:24:53 GMT+0
Resolved - Root cause traced to an underperforming database cluster, which has been repaired. All systems have been operating normally since yesterday's last update. Closing this incident..

Oct 5, 19:19:55 GMT+0
Monitoring - Intermittent incoming call failures have been repaired. All calls are proceeding normally. We continue to monitor the situation..

Oct 5, 17:52:50 GMT+0
Investigating - Some customers are still seeing intermittent inbound call failures, while outbound remains operational. We are investigating. .

Oct 5, 17:24:25 GMT+0
Monitoring - All systems are functioning normally at this time. We continue to monitor the situation closely. .

Oct 5, 16:49:38 GMT+0
Identified - Issue identified and repaired. Calls should be establishing normally at this time. We continue to monitor the situation closely. .

Oct 5, 16:34:18 GMT+0
Investigating - T38Fax engineering team is investigating reports of new call setups failing..

Duration: 3 hours and 11 minutes

Affected Components: Inbound Calling, Outbound Calling, Outbound Toll-Free Calling, Inbound Toll-Free Calling

Aug 8, 19:34:53 GMT+0
Resolved - All services are responding normally at this time and have been since our last update. We are investigating root cause..

Aug 8, 16:50:08 GMT+0
Monitoring - All calls are processing normally now, but we are closely monitoring the network while we investigate root cause. .

Aug 8, 16:41:02 GMT+0
Investigating - We have confirmed degraded performance on new call setups and are working on a repair. .

Aug 8, 16:23:30 GMT+0
Investigating - Engineers are currently investigating reports of new call establishment degraded performance affecting both incoming and outgoing calls. Updates will be reported here. .

Duration: 1 hour and 3 minutes

Affected Components: Inbound Calling, Outbound Calling, Outbound Toll-Free Calling, Inbound Toll-Free Calling

Aug 2, 20:24:24 GMT+0
Resolved - All services are responding normally at this time and have been since our last update. We're still studying the scope and impact of service impairment (only some calls were affected) and investigating root cause..

Aug 2, 19:47:56 GMT+0
Monitoring - Service has normalized and we are currently monitoring calls closely as we pursue root cause analysis. .

Aug 2, 19:21:49 GMT+0
Investigating - Engineers are currently investigating reports of calls failing (incoming and outgoing) at our highest level of escalation. Updates will be posted here. .

Duration: 3 days, 13 hours and 46 minutes

Affected Components: Outbound Calling, Outbound Toll-Free Calling

Jun 23, 12:52:15 GMT+0
Resolved - All services are operating normally, and we are shifting our efforts to root cause analysis..

Jun 23, 12:39:35 GMT+0
Investigating - Incoming service was restored around 8:06 AM. We are monitoring performance closely before declaring the issue resolved. .

Jun 23, 11:26:29 GMT+0
Investigating - We are currently investigating an issue preventing inbound calls from connecting..

Duration: 27 minutes

Affected Components: Phone Support, Inbound Calling, User Portal, Signup Portal, Outbound Calling, Outbound Toll-Free Calling, Inbound Toll-Free Calling

Jun 10, 13:34:49 GMT+0
Resolved - Issue has been identified and a fix has been implemented..

Jun 10, 13:08:13 GMT+0
Investigating - We are currently investigating this incident..

Duration: 4 hours and 24 minutes

Affected Components: Inbound Calling, Outbound Toll-Free Calling, Outbound Calling, Inbound Toll-Free Calling

May 30, 10:23:55 GMT+0
Completed - Maintenance has completed successfully. New outbound calls, registrations and re-registrations failed to establish for approximately 5 minutes beginning 04:23 AM EDT. Most new incoming calls failed to establish between 04:23 AM to 04:54 AM, exceeding our predicted duration but still falling within the maintenance window. No other production impact was observed..

May 30, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

May 30, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

May 30, 06:00:00 GMT+0
Identified - T38Fax engineers will be carrying out the next in a series of hardware and software upgrades overnight to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EDT) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls (both in progress calls and new call setups) for not more than 5 minutes, once during this maintenance. .

Duration: 2 hours and 29 minutes

Affected Components: Inbound Toll-Free Calling, Inbound Calling, Outbound Toll-Free Calling, Outbound Calling

May 23, 08:28:32 GMT+0
Completed - Maintenance has completed successfully. New calls, registrations and re-registrations failed to establish for approximately 1 second at 3:26:58 AM EDT. No other production impact was observed..

May 23, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

May 23, 06:00:00 GMT+0
Identified - T38Fax engineers will be carrying out the next in a series of hardware and software upgrades overnight to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EDT) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls (both in progress calls and new call setups) for not more than 5 minutes, once during this maintenance. .

Duration: 1 hour and 47 minutes

Affected Components: Inbound Toll-Free Calling, Inbound Calling, Outbound Toll-Free Calling, Outbound Calling

May 16, 07:46:56 GMT+0
Completed - Maintenance has completed successfully. New calls, registrations and re-registrations failed to establish for approximately 25 seconds at 2:36 AM EDT. No other production impact was observed..

May 16, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

May 16, 06:00:00 GMT+0
Identified - T38Fax engineers will be carrying out the next in a series of hardware and software upgrades overnight to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EDT) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls for not more than 5 minutes, once during this maintenance..

Duration: 2 hours and 47 minutes

Affected Components: Inbound Toll-Free Calling, Inbound Calling, Outbound Toll-Free Calling, User Portal, Signup Portal, Outbound Calling

May 9, 07:47:17 GMT+0
Completed - Maintenance has completed successfully without production impact..

May 9, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

May 9, 05:00:00 GMT+0
Identified - Just a reminder that T38Fax engineers will be carrying out a series of hardware and software upgrades overnight to add further scaling and resiliency to our Power-T.38 SIP trunking service. No production impact to any customer services are expected..

Duration: 2 hours and 55 minutes

Affected Components: Inbound Calling, Outbound Toll-Free Calling, Inbound Toll-Free Calling, Outbound Calling

May 4, 07:55:00 GMT+0
Completed - Maintenance has completed successfully..

May 4, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

May 4, 05:00:00 GMT+0
Identified - T38Fax engineers will be applying a vendor hot-fix to restore proper handling of SIP session timers. We have detected a small number of premature session terminations due to a regression in how we respond to an UPDATE without SDP, introduced in a previous maintenance. No production impact is expected..

Duration: 1 hour and 5 minutes

Affected Components: Outbound Calling, Outbound Toll-Free Calling

Mar 28, 13:00:00 GMT+0
Resolved - The repair was successful, and outbound service is operating normally for all customers. .

Mar 28, 12:27:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 28, 12:14:00 GMT+0
Identified - We have identified the problem, and engineers are working to repair the fault. .

Mar 28, 11:55:00 GMT+0
Investigating - Some customers have reported significant impairment to outgoing calls. We are investigating. .