T38Fax - Issue completing calls – Incident details

All systems operational

Issue completing calls

Resolved
Operational
Started 20 days agoLasted about 1 hour

Affected

Inbound Calling Services

Operational from 12:02 PM to 1:16 PM

Inbound Calling

Operational from 12:02 PM to 1:16 PM

Inbound Toll-Free Calling

Operational from 12:02 PM to 1:16 PM

Outbound Calling Services

Operational from 12:02 PM to 1:16 PM

Outbound Calling

Operational from 12:02 PM to 1:16 PM

Outbound Toll-Free Calling

Operational from 12:02 PM to 1:16 PM

Updates
  • Resolved
    Resolved

    We have moved back traffic to the normal state with no forced route and consider this issue resolved now.

  • Identified
    Identified

    The issue has been identified and we moved all traffic to secondary site. We have been monitoring this for the last 35 minutes and continuing to do so.

  • Investigating
    Investigating

    We noticed some calls are unable to complete this morning. We are currently investigating this incident.