T38Fax Status - Incident history https://status.t38fax.com T38Fax Wed, 11 Mar 2026 15:40:40 +0000 Calls and registrations connections are not working for a number of customers Type: Incident Duration: 33 minutes Affected Components: Inbound Calling, Inbound Toll-Free Calling, , , Outbound Toll-Free Calling, Outbound Calling, Outbound Calling Services → Inbound Calling Services → Mar 11, 15:40:40 GMT+0 - Investigating - Calls and registrations connections are not working for a number of customers. We are currently investigating this incident. Mar 11, 15:42:43 GMT+0 - Identified - We identified the issue and are working on a fix for this incident. Mar 11, 15:56:32 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 11, 16:14:05 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 33 minutes

Affected Components: , , , , ,

<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>15:40:40</var> GMT+0</small><br><strong>Investigating</strong> - Calls and registrations connections are not working for a number of customers. We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>15:42:43</var> GMT+0</small><br><strong>Identified</strong> - We identified the issue and are working on a fix for this incident..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>15:56:32</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>16:14:05</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 11 Mar 2026 15:40:40 +0000 https://status.t38fax.com/incident/cmmm7ha3e06t14oiywh4c0xhm https://status.t38fax.com/incident/cmmm7ha3e06t14oiywh4c0xhm [T38Fax] Scheduled Maintenance - Non-disruptive infrastructure maintenance - 12 January 2026 @ 02:00 (EST) Type: Maintenance Duration: 4 hours Affected Components: Inbound Toll-Free Calling, Outbound Toll-Free Calling, Inbound Calling, Outbound Calling Jan 12, 07:00:00 GMT+0 - Identified - T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EST) and take up to 4 hours, completing by 6 AM at the latest. No production impact to any customer services are expected. Jan 12, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 12, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components: , , ,

<p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EST) and take up to 4 hours, completing by 6 AM at the latest. No production impact to any customer services are expected..</p> <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 12 Jan 2026 07:00:00 +0000 https://status.t38fax.com/maintenance/cmk6159x700859voup0gwixyw https://status.t38fax.com/maintenance/cmk6159x700859voup0gwixyw [T38Fax] Scheduled Maintenance - Infrastructure Upgrades - 24 November 2025 @ 2AM (EST) Type: Maintenance Duration: 2 hours and 47 minutes Affected Components: Inbound Toll-Free Calling, , , Inbound Calling, Outbound Calling, Outbound Toll-Free Calling, Outbound Calling Services → Inbound Calling Services → Nov 24, 07:00:00 GMT+0 - Identified - T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EST) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls for not more than 5 minutes, once during this maintenance. Nov 20, 22:29:12 GMT+0 - Identified - Updating the maintenance title which had a wrong date mentioned. The maintenance is really for November 24, 2025, as was mentioned in the body of the notification. Nov 24, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 24, 09:47:18 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 2 hours and 47 minutes

Affected Components: , , , , ,

<p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EST) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls for not more than 5 minutes, once during this maintenance..</p> <p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>22:29:12</var> GMT+0</small><br><strong>Identified</strong> - Updating the maintenance title which had a wrong date mentioned. The maintenance is really for November 24, 2025, as was mentioned in the body of the notification..</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>09:47:18</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Mon, 24 Nov 2025 07:00:00 +0000 https://status.t38fax.com/maintenance/cmi802gco04spf5xi4n5r7kgx https://status.t38fax.com/maintenance/cmi802gco04spf5xi4n5r7kgx [T38Fax] Scheduled Maintenance - Infrastructure Upgrades - 10 November 2025 @ 2AM (EST) Type: Maintenance Duration: 3 hours and 24 minutes Affected Components: Inbound Toll-Free Calling, User Portal, , Inbound Calling, Signup Portal, Outbound Calling, Outbound Toll-Free Calling, Portals → Nov 10, 07:00:00 GMT+0 - Identified - T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EST) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls for not more than 5 minutes, once or twice during this maintenance. This is the replacement maintenance for the one that had to be postponed earlier this week. Nov 10, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 10, 10:24:16 GMT+0 - Completed - Maintenance has completed successfully. No connected calls were affected, but a really small percentage of devices failed to re-register and appear down at the moment. We expect a number of these will retry after a set timeout, but you should verify that your device is correctly registered to receive calls. Type: Maintenance

Duration: 3 hours and 24 minutes

Affected Components: , , , , , ,

<p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EST) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls for not more than 5 minutes, once or twice during this maintenance. This is the replacement maintenance for the one that had to be postponed earlier this week..</p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>10:24:16</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully. No connected calls were affected, but a really small percentage of devices failed to re-register and appear down at the moment. We expect a number of these will retry after a set timeout, but you should verify that your device is correctly registered to receive calls. .</p> ]]> Mon, 10 Nov 2025 07:00:00 +0000 https://status.t38fax.com/maintenance/cmhmeqovm02j0nfw8v3rh5of3 https://status.t38fax.com/maintenance/cmhmeqovm02j0nfw8v3rh5of3 [T38Fax] Scheduled Maintenance - Infrastructure Upgrades - 3 November 2025 @ 2AM (EST) Type: Maintenance Duration: 10 hours and 30 minutes Affected Components: Inbound Toll-Free Calling, User Portal, , Inbound Calling, Signup Portal, Outbound Calling, Outbound Toll-Free Calling, Portals → Nov 3, 07:00:00 GMT+0 - Identified - T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EST) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls and customer portal for not more than 5 minutes, once during this maintenance. Nov 2, 20:30:22 GMT+0 - Completed - Due to circumstances out of our control, we have to postpone this maintenance. A new maintenance will be announced when the date has been selected. Type: Maintenance

Duration: 10 hours and 30 minutes

Affected Components: , , , , , ,

<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EST) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls and customer portal for not more than 5 minutes, once during this maintenance..</p> <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>20:30:22</var> GMT+0</small><br><strong>Completed</strong> - Due to circumstances out of our control, we have to postpone this maintenance. A new maintenance will be announced when the date has been selected..</p> ]]> Mon, 3 Nov 2025 07:00:00 +0000 https://status.t38fax.com/maintenance/cmhdm19m100evn8s1jzaszswn https://status.t38fax.com/maintenance/cmhdm19m100evn8s1jzaszswn VPN gateway emergency maintenance - 10 June 2025 @ 11PM (EDT) Type: Maintenance Duration: 13 minutes Affected Components: VPN Jun 11, 03:13:29 GMT+0 - Completed - Maintenance has completed successfully. Jun 11, 03:00:00 GMT+0 - Identified - Following issues with some VPN traffic earlier in the day, we need to perform an emergency maintenance at 11PM EDT on June 10\. That maintenance will include rebooting VPN gateways. We expect VPN session downtime of up to 5 minutes. Jun 11, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 13 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>03:13:29</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - Following issues with some VPN traffic earlier in the day, we need to perform an emergency maintenance at 11PM EDT on June 10\. That maintenance will include rebooting VPN gateways. We expect VPN session downtime of up to 5 minutes..</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 11 Jun 2025 03:00:00 +0000 https://status.t38fax.com/maintenance/cmbqqtvxe0002jqgzuht7n2o0 https://status.t38fax.com/maintenance/cmbqqtvxe0002jqgzuht7n2o0 Some VPN customers have problem exchanging traffic with us through their VPN connection Type: Incident Duration: 11 hours and 42 minutes Affected Components: VPN Jun 10, 15:32:55 GMT+0 - Investigating - We are currently investigating reports of traffic issue affecting some VPN customers. Jun 10, 15:50:52 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jun 10, 16:11:01 GMT+0 - Identified - The issue has been identified and a maintenance will be performed at 11 PM EDT tonight (June 10) for a complete fix. Jun 11, 03:15:02 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 11 hours and 42 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>15:32:55</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating reports of traffic issue affecting some VPN customers..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>15:50:52</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>16:11:01</var> GMT+0</small><br><strong>Identified</strong> - The issue has been identified and a maintenance will be performed at 11 PM EDT tonight (June 10) for a complete fix..</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>03:15:02</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 10 Jun 2025 15:32:55 +0000 https://status.t38fax.com/incident/cmbqojwg600091406s4h32gsu https://status.t38fax.com/incident/cmbqojwg600091406s4h32gsu Issue completing calls Type: Incident Duration: 1 hour and 14 minutes Affected Components: Inbound Toll-Free Calling, Inbound Calling, Outbound Calling, Outbound Toll-Free Calling Aug 27, 12:02:36 GMT+0 - Investigating - We noticed some calls are unable to complete this morning. We are currently investigating this incident. Aug 27, 12:38:02 GMT+0 - Identified - The issue has been identified and we moved all traffic to secondary site. We have been monitoring this for the last 35 minutes and continuing to do so. Aug 27, 13:16:34 GMT+0 - Resolved - We have moved back traffic to the normal state with no forced route and consider this issue resolved now. Type: Incident

Duration: 1 hour and 14 minutes

Affected Components: , , ,

<p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>12:02:36</var> GMT+0</small><br><strong>Investigating</strong> - We noticed some calls are unable to complete this morning. We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>12:38:02</var> GMT+0</small><br><strong>Identified</strong> - The issue has been identified and we moved all traffic to secondary site. We have been monitoring this for the last 35 minutes and continuing to do so..</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>13:16:34</var> GMT+0</small><br><strong>Resolved</strong> - We have moved back traffic to the normal state with no forced route and consider this issue resolved now..</p> ]]> Tue, 27 Aug 2024 12:02:36 +0000 https://status.t38fax.com/incident/cm0cdnysn0002fl5ej6z0awb9 https://status.t38fax.com/incident/cm0cdnysn0002fl5ej6z0awb9 [T38Fax] Scheduled Maintenance - Infrastructure Upgrades - 5 July 2024 @ 2AM (EST) Type: Maintenance Duration: 2 hours and 7 minutes Affected Components: Inbound Toll-Free Calling, Inbound Calling, Outbound Calling, Outbound Toll-Free Calling Jul 5, 06:00:00 GMT+0 - Identified - T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EST) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls for not more than 5 minutes, once during this maintenance. Jul 5, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 5, 08:07:15 GMT+0 - Completed - The maintenance has completed successfully and all systems are operational. Type: Maintenance

Duration: 2 hours and 7 minutes

Affected Components: , , ,

<p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EST) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls for not more than 5 minutes, once during this maintenance..</p> <p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>08:07:15</var> GMT+0</small><br><strong>Completed</strong> - The maintenance has completed successfully and all systems are operational..</p> ]]> Fri, 5 Jul 2024 06:00:00 +0000 https://status.t38fax.com/maintenance/cly4muon970805fzn4mw6mf153 https://status.t38fax.com/maintenance/cly4muon970805fzn4mw6mf153 [T38Fax] Scheduled Maintenance - Portal update - 1 May 2024 @ 10PM (EDT) Type: Maintenance Duration: 36 minutes Affected Components: User Portal, Signup Portal May 2, 02:00:01 GMT+0 - Identified - Maintenance is now in progress May 2, 02:00:00 GMT+0 - Identified - T38Fax engineers will be performing a maintenance on the portals backend. The maintenance will begin at 10 PM (EDT) and take up to 1 hour, completing by 11 PM at the latest. We do anticipate a brief interruption of the portals for not more than 5 minutes, once during this maintenance. May 2, 02:36:13 GMT+0 - Completed - The maintenance was completed successfully and all systems are operational. Type: Maintenance

Duration: 36 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 2</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 2</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - T38Fax engineers will be performing a maintenance on the portals backend. The maintenance will begin at 10 PM (EDT) and take up to 1 hour, completing by 11 PM at the latest. We do anticipate a brief interruption of the portals for not more than 5 minutes, once during this maintenance..</p> <p><small>May <var data-var='date'> 2</var>, <var data-var='time'>02:36:13</var> GMT+0</small><br><strong>Completed</strong> - The maintenance was completed successfully and all systems are operational..</p> ]]> Thu, 2 May 2024 02:00:00 +0000 https://status.t38fax.com/maintenance/clvmpokod11542b5n0cjn4pzwn https://status.t38fax.com/maintenance/clvmpokod11542b5n0cjn4pzwn Call completion problems on inbound calls for a small number of customers. Type: Incident Duration: 7 hours and 5 minutes Affected Components: Inbound Toll-Free Calling, Inbound Calling Apr 8, 17:45:05 GMT+0 - Investigating - A small number of customers are currently unable to receive calls as their inbound calls are not completing correctly. We are currently investigating this incident. Apr 8, 19:42:11 GMT+0 - Identified - We identified the issue. We are moving affected customers to different systems while working on a permanent fix. Apr 8, 22:16:38 GMT+0 - Monitoring - A fix has been implemented. We are currently monitoring. Apr 9, 00:49:42 GMT+0 - Resolved - All calls have been connecting normally since the fix has been implemented. This issue is now considered resolved. Type: Incident

Duration: 7 hours and 5 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>17:45:05</var> GMT+0</small><br><strong>Investigating</strong> - A small number of customers are currently unable to receive calls as their inbound calls are not completing correctly. We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>19:42:11</var> GMT+0</small><br><strong>Identified</strong> - We identified the issue. We are moving affected customers to different systems while working on a permanent fix..</p> <p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>22:16:38</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented. We are currently monitoring..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>00:49:42</var> GMT+0</small><br><strong>Resolved</strong> - All calls have been connecting normally since the fix has been implemented. This issue is now considered resolved..</p> ]]> Mon, 8 Apr 2024 17:45:05 +0000 https://status.t38fax.com/incident/clur8tb7f11529b6on8bhyncfe https://status.t38fax.com/incident/clur8tb7f11529b6on8bhyncfe Emergency VPN gateways reboot - 30 March 2024 @ 12AM (EDT) Type: Maintenance Duration: 31 minutes Affected Components: Inbound Toll-Free Calling, Inbound Calling, Outbound Calling, Outbound Toll-Free Calling, VPN Mar 29, 20:51:09 GMT+0 - Identified - Moving this maintenance to a new "VPN" component. You might need to update your subscriptions to add or remove that component by visiting our status page if you want, or don't want, to receive further notifications about VPN gateway statuses. Mar 30, 04:00:00 GMT+0 - Identified - We need to do an emergency maintenance on our VPN gateways between 0:00 and 6:00 EDT on 2024-03-30\. Because we need to clear the memory block containing the state of VPN sessions, we can't keep the sessions up using our HA setup. Expect an up to 5 minutes interruption on VPN sessions which would affect calls in progress and prevent new calls and registrations during that period. Mar 30, 04:30:34 GMT+0 - Completed - Maintenance has completed successfully. Mar 30, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 31 minutes

Affected Components: , , , ,

<p><small>Mar <var data-var='date'> 29</var>, <var data-var='time'>20:51:09</var> GMT+0</small><br><strong>Identified</strong> - Moving this maintenance to a new "VPN" component. You might need to update your subscriptions to add or remove that component by visiting our status page if you want, or don't want, to receive further notifications about VPN gateway statuses..</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - We need to do an emergency maintenance on our VPN gateways between 0:00 and 6:00 EDT on 2024-03-30\. Because we need to clear the memory block containing the state of VPN sessions, we can't keep the sessions up using our HA setup. Expect an up to 5 minutes interruption on VPN sessions which would affect calls in progress and prevent new calls and registrations during that period..</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>04:30:34</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sat, 30 Mar 2024 04:00:00 +0000 https://status.t38fax.com/maintenance/clud3xlak211690bcorzz8cyf60 https://status.t38fax.com/maintenance/clud3xlak211690bcorzz8cyf60 [T38Fax] Scheduled Maintenance - Infrastructure Upgrades - 5 February 2024 @ 2AM (EST) Type: Maintenance Duration: 2 hours and 7 minutes Affected Components: Inbound Toll-Free Calling, Inbound Calling, Outbound Calling, Outbound Toll-Free Calling Feb 5, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 5, 09:07:26 GMT+0 - Completed - The maintenance as completed successfully. Feb 5, 07:00:00 GMT+0 - Identified - T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EST) and take up to 4 hours, completing by 6 AM at the latest. No production impact to any customer services are expected. Type: Maintenance

Duration: 2 hours and 7 minutes

Affected Components: , , ,

<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>09:07:26</var> GMT+0</small><br><strong>Completed</strong> - The maintenance as completed successfully..</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EST) and take up to 4 hours, completing by 6 AM at the latest. No production impact to any customer services are expected..</p> ]]> Mon, 5 Feb 2024 07:00:00 +0000 https://status.t38fax.com/maintenance/cls3wtyfl43530bwoj651iuonb https://status.t38fax.com/maintenance/cls3wtyfl43530bwoj651iuonb [T38Fax] Scheduled Maintenance - Infrastructure Upgrades - 22 January 2024 @ 2AM (EST) Type: Maintenance Duration: 3 hours and 57 minutes Affected Components: Inbound Toll-Free Calling, Inbound Calling, Outbound Calling, Outbound Toll-Free Calling Jan 22, 07:00:00 GMT+0 - Identified - T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EST) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls for not more than 5 minutes, once during this maintenance. Jan 22, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 22, 10:57:17 GMT+0 - Completed - Maintenance has completed successfully. A very few number of devices lost registration and didn't eventually re-register. If your device doesn't show as registered, it might need to be told to re-register or be restarted. Contact our support team if you need help. Type: Maintenance

Duration: 3 hours and 57 minutes

Affected Components: , , ,

<p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EST) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls for not more than 5 minutes, once during this maintenance..</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>10:57:17</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully. A very few number of devices lost registration and didn't eventually re-register. If your device doesn't show as registered, it might need to be told to re-register or be restarted. Contact our support team if you need help..</p> ]]> Mon, 22 Jan 2024 07:00:00 +0000 https://status.t38fax.com/maintenance/clrjdge3d65456bxoiova95oco https://status.t38fax.com/maintenance/clrjdge3d65456bxoiova95oco [T38Fax] Scheduled Maintenance - Infrastructure Upgrades - 15 January 2024 @ 2AM (EST) Type: Maintenance Duration: 5 days, 23 hours and 48 minutes Affected Components: Inbound Toll-Free Calling, Inbound Calling, Outbound Calling, Outbound Toll-Free Calling Jan 15, 07:00:00 GMT+0 - Identified - T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EST) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls for not more than 5 minutes, once during this maintenance. Jan 15, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 15, 09:23:47 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 5 days, 23 hours and 48 minutes

Affected Components: , , ,

<p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EST) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls for not more than 5 minutes, once during this maintenance..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>09:23:47</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Mon, 15 Jan 2024 07:00:00 +0000 https://status.t38fax.com/maintenance/clr9c022j143666cdoislu3rfef https://status.t38fax.com/maintenance/clr9c022j143666cdoislu3rfef [T38Fax] Scheduled Maintenance - Infrastructure Upgrades - 8 January 2024 @ 2AM (EST) Type: Maintenance Duration: 43 minutes Affected Components: Inbound Toll-Free Calling, Inbound Calling, Outbound Calling, Outbound Toll-Free Calling Jan 8, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 8, 07:00:00 GMT+0 - Identified - T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EST) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls for not more than 5 minutes, once during this maintenance. Jan 8, 07:42:41 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 43 minutes

Affected Components: , , ,

<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - T38Fax engineers will be carrying out a series of hardware and software upgrades to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EST) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls for not more than 5 minutes, once during this maintenance..</p> <p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>07:42:41</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Mon, 8 Jan 2024 07:00:00 +0000 https://status.t38fax.com/maintenance/clqzceggd27108bfofrv7z4wjp https://status.t38fax.com/maintenance/clqzceggd27108bfofrv7z4wjp [T38Fax] Scheduled Maintenance - Non-disruptive infrastructure maintenance - 27 November 2023 @ 02:00 (EST) Type: Maintenance Duration: 1 hour and 59 minutes Affected Components: Inbound Toll-Free Calling, Inbound Calling, Outbound Calling, Outbound Toll-Free Calling Nov 27, 07:00:00 GMT+0 - Identified - T38Fax systems engineers will be carrying out a series of hardware and software upgrades starting 27 November 2023 at 02:00 EST to add further scaling and resiliency to our Power-T.38 SIP trunking service. A 4 hour window has been allocated for this maintenance. No production impact to any customer services are expected. Nov 27, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 27, 08:59:27 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 59 minutes

Affected Components: , , ,

<p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - T38Fax systems engineers will be carrying out a series of hardware and software upgrades starting 27 November 2023 at 02:00 EST to add further scaling and resiliency to our Power-T.38 SIP trunking service. A 4 hour window has been allocated for this maintenance. No production impact to any customer services are expected..</p> <p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>08:59:27</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Mon, 27 Nov 2023 07:00:00 +0000 https://status.t38fax.com/maintenance/clpd2dw4023428b4oilzb26bpn https://status.t38fax.com/maintenance/clpd2dw4023428b4oilzb26bpn [T38Fax] Scheduled Maintenance - Non-disruptive network maintenance - 18 Jun 2023 @ 21:00 (EDT) Type: Maintenance Duration: 39 minutes Affected Components: User Portal, Inbound Toll-Free Calling, Inbound Calling, Signup Portal, Outbound Calling, Outbound Toll-Free Calling, Phone Support Jun 19, 01:00:00 GMT+0 - Identified - T38Fax network engineers will be carrying out a series of hardware and software upgrades starting June 18 2023 at 21:00 EDT to add further scaling and resiliency to our Power-T.38 SIP trunking service. A 4 hour window has been allocated for this maintenance. No production impact to any customer services is expected. Jun 19, 01:39:25 GMT+0 - Completed - Maintenance has completed successfully. Jun 19, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 39 minutes

Affected Components: , , , , , ,

<p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - T38Fax network engineers will be carrying out a series of hardware and software upgrades starting June 18 2023 at 21:00 EDT to add further scaling and resiliency to our Power-T.38 SIP trunking service. A 4 hour window has been allocated for this maintenance. No production impact to any customer services is expected..</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>01:39:25</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 19 Jun 2023 01:00:00 +0000 https://status.t38fax.com/maintenance/clixofhf3194569b5oj1q9k889h https://status.t38fax.com/maintenance/clixofhf3194569b5oj1q9k889h Trouble accessing my.t38fax.com Type: Incident Duration: 17 minutes Affected Components: User Portal Jun 16, 16:58:49 GMT+0 - Investigating - We are investigating reports of trouble logging into the my.t38fax.com customer portal. Calls are not affected, but customers may have trouble logging in to manage their accounts. Jun 16, 17:15:55 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 17 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>16:58:49</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating reports of trouble logging into the my.t38fax.com customer portal. Calls are not affected, but customers may have trouble logging in to manage their accounts..</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>17:15:55</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 16 Jun 2023 16:58:49 +0000 https://status.t38fax.com/incident/cliytdtax14086969n03e7tcrif https://status.t38fax.com/incident/cliytdtax14086969n03e7tcrif Higher PDD than usual on outbound calls Type: Incident Duration: 4 hours and 56 minutes Affected Components: Outbound Calling, Outbound Toll-Free Calling Mar 27, 19:00:54 GMT+0 - Investigating - We noticed a higher delay in call establishment than usual, sometimes even preventing calls from connecting. We are investigating the cause of this. Mar 27, 19:55:22 GMT+0 - Identified - The problem has been identified and we implemented a fix. All calls appear to be connecting normally now. We will continue to monitor. Mar 27, 23:57:07 GMT+0 - Resolved - Calls continue to connect without high PDD. We are now closing this incident. Type: Incident

Duration: 4 hours and 56 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>19:00:54</var> GMT+0</small><br><strong>Investigating</strong> - We noticed a higher delay in call establishment than usual, sometimes even preventing calls from connecting. We are investigating the cause of this..</p> <p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>19:55:22</var> GMT+0</small><br><strong>Identified</strong> - The problem has been identified and we implemented a fix. All calls appear to be connecting normally now. We will continue to monitor..</p> <p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>23:57:07</var> GMT+0</small><br><strong>Resolved</strong> - Calls continue to connect without high PDD. We are now closing this incident..</p> ]]> Mon, 27 Mar 2023 19:00:54 +0000 https://status.t38fax.com/incident/clfr72rlb13751adof04svtln4 https://status.t38fax.com/incident/clfr72rlb13751adof04svtln4 [T38Fax] Scheduled Maintenance - Infrastructure Upgrades - 5 Dec 2022 @ 2AM (EST) Type: Maintenance Duration: 2 days, 16 hours and 52 minutes Affected Components: Inbound Calling, Outbound Calling, Outbound Toll-Free Calling, Inbound Toll-Free Calling Dec 5, 07:12:14 GMT+0 - Identified - Maintenance is now in progress. Dec 5, 09:07:27 GMT+0 - Completed - Maintenance has completed successfully. Dec 5, 07:00:00 GMT+0 - Identified - T38Fax engineers will be carrying out a series of hardware and software upgrades overnight to add further scaling and resiliency to our Power-T.38 SIP trunking service. New calls may fail to establish for a period of 1 to 5 minutes. No production impact to any other customer services is expected. Dec 2, 16:15:18 GMT+0 - Identified - **CORRECTION** New calls may fail to establish for a period of 1 to 5 minutes once during the maintenance period. No production impact to any other customer services is expected. Type: Maintenance

Duration: 2 days, 16 hours and 52 minutes

Affected Components: , , ,

<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>07:12:14</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:07:27</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - T38Fax engineers will be carrying out a series of hardware and software upgrades overnight to add further scaling and resiliency to our Power-T.38 SIP trunking service. New calls may fail to establish for a period of 1 to 5 minutes. No production impact to any other customer services is expected..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>16:15:18</var> GMT+0</small><br><strong>Identified</strong> - **CORRECTION** New calls may fail to establish for a period of 1 to 5 minutes once during the maintenance period. No production impact to any other customer services is expected..</p> ]]> Mon, 5 Dec 2022 07:00:00 +0000 https://status.t38fax.com/maintenance/clb6p17la261484n0yt29kjaw https://status.t38fax.com/maintenance/clb6p17la261484n0yt29kjaw Customer trunks hitting capacity limits Type: Incident Affected Components: Inbound Calling, Outbound Calling, Outbound Toll-Free Calling, Inbound Toll-Free Calling Oct 11, 19:52:56 GMT+0 - Resolved - We received several reports of customers hitting their capacity limits today and identified an issue where calls that had finished hours previously were still being counted against that limit. The offending calls were identified and all such calls were removed at 15:13 Eastern today. Onset of the issue appears to have been 12:36 Eastern. We are not aware of any ongoing issues, so please report any unexpected errors establishing new calls to our support team. Type: Incident

Affected Components: , , ,

<p><small>Oct <var data-var='date'> 11</var>, <var data-var='time'>19:52:56</var> GMT+0</small><br><strong>Resolved</strong> - We received several reports of customers hitting their capacity limits today and identified an issue where calls that had finished hours previously were still being counted against that limit. The offending calls were identified and all such calls were removed at 15:13 Eastern today. Onset of the issue appears to have been 12:36 Eastern. We are not aware of any ongoing issues, so please report any unexpected errors establishing new calls to our support team..</p> ]]> Tue, 11 Oct 2022 19:52:56 +0000 https://status.t38fax.com/incident/cl94mefai6623hwnf859emmlx https://status.t38fax.com/incident/cl94mefai6623hwnf859emmlx New call setups failing Type: Incident Duration: 23 hours and 51 minutes Affected Components: Inbound Calling, Outbound Calling, Outbound Toll-Free Calling, Inbound Toll-Free Calling Oct 5, 16:34:18 GMT+0 - Investigating - T38Fax engineering team is investigating reports of new call setups failing. Oct 5, 16:49:38 GMT+0 - Identified - Issue identified and repaired. Calls should be establishing normally at this time. We continue to monitor the situation closely. Oct 5, 17:24:25 GMT+0 - Monitoring - All systems are functioning normally at this time. We continue to monitor the situation closely. Oct 5, 17:52:50 GMT+0 - Investigating - Some customers are still seeing intermittent inbound call failures, while outbound remains operational. We are investigating. Oct 5, 19:19:55 GMT+0 - Monitoring - Intermittent incoming call failures have been repaired. All calls are proceeding normally. We continue to monitor the situation. Oct 6, 16:24:53 GMT+0 - Resolved - Root cause traced to an underperforming database cluster, which has been repaired. All systems have been operating normally since yesterday's last update. Closing this incident. Type: Incident

Duration: 23 hours and 51 minutes

Affected Components: , , ,

<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>16:34:18</var> GMT+0</small><br><strong>Investigating</strong> - T38Fax engineering team is investigating reports of new call setups failing..</p> <p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>16:49:38</var> GMT+0</small><br><strong>Identified</strong> - Issue identified and repaired. Calls should be establishing normally at this time. We continue to monitor the situation closely. .</p> <p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>17:24:25</var> GMT+0</small><br><strong>Monitoring</strong> - All systems are functioning normally at this time. We continue to monitor the situation closely. .</p> <p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>17:52:50</var> GMT+0</small><br><strong>Investigating</strong> - Some customers are still seeing intermittent inbound call failures, while outbound remains operational. We are investigating. .</p> <p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>19:19:55</var> GMT+0</small><br><strong>Monitoring</strong> - Intermittent incoming call failures have been repaired. All calls are proceeding normally. We continue to monitor the situation..</p> <p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>16:24:53</var> GMT+0</small><br><strong>Resolved</strong> - Root cause traced to an underperforming database cluster, which has been repaired. All systems have been operating normally since yesterday's last update. Closing this incident..</p> ]]> Wed, 5 Oct 2022 16:34:18 +0000 https://status.t38fax.com/incident/cl8vunvrl5220iomwwzdd8zqw https://status.t38fax.com/incident/cl8vunvrl5220iomwwzdd8zqw Degraded call performance Type: Incident Duration: 3 hours and 11 minutes Affected Components: Inbound Calling, Outbound Calling, Outbound Toll-Free Calling, Inbound Toll-Free Calling Aug 8, 16:23:30 GMT+0 - Investigating - Engineers are currently investigating reports of new call establishment degraded performance affecting both incoming and outgoing calls. Updates will be reported here. Aug 8, 16:41:02 GMT+0 - Investigating - We have confirmed degraded performance on new call setups and are working on a repair. Aug 8, 16:50:08 GMT+0 - Monitoring - All calls are processing normally now, but we are closely monitoring the network while we investigate root cause. Aug 8, 19:34:53 GMT+0 - Resolved - All services are responding normally at this time and have been since our last update. We are investigating root cause. Type: Incident

Duration: 3 hours and 11 minutes

Affected Components: , , ,

<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>16:23:30</var> GMT+0</small><br><strong>Investigating</strong> - Engineers are currently investigating reports of new call establishment degraded performance affecting both incoming and outgoing calls. Updates will be reported here. .</p> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>16:41:02</var> GMT+0</small><br><strong>Investigating</strong> - We have confirmed degraded performance on new call setups and are working on a repair. .</p> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>16:50:08</var> GMT+0</small><br><strong>Monitoring</strong> - All calls are processing normally now, but we are closely monitoring the network while we investigate root cause. .</p> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>19:34:53</var> GMT+0</small><br><strong>Resolved</strong> - All services are responding normally at this time and have been since our last update. We are investigating root cause..</p> ]]> Mon, 8 Aug 2022 16:23:30 +0000 https://status.t38fax.com/incident/cl6kyql0v66459vmo888qfnj46 https://status.t38fax.com/incident/cl6kyql0v66459vmo888qfnj46 Service affecting outage Type: Incident Duration: 1 hour and 3 minutes Affected Components: Inbound Calling, Outbound Calling, Outbound Toll-Free Calling, Inbound Toll-Free Calling Aug 2, 19:21:49 GMT+0 - Investigating - Engineers are currently investigating reports of calls failing (incoming and outgoing) at our highest level of escalation. Updates will be posted here. Aug 2, 19:47:56 GMT+0 - Monitoring - Service has normalized and we are currently monitoring calls closely as we pursue root cause analysis. Aug 2, 20:24:24 GMT+0 - Resolved - All services are responding normally at this time and have been since our last update. We're still studying the scope and impact of service impairment (only some calls were affected) and investigating root cause. Type: Incident

Duration: 1 hour and 3 minutes

Affected Components: , , ,

<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>19:21:49</var> GMT+0</small><br><strong>Investigating</strong> - Engineers are currently investigating reports of calls failing (incoming and outgoing) at our highest level of escalation. Updates will be posted here. .</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>19:47:56</var> GMT+0</small><br><strong>Monitoring</strong> - Service has normalized and we are currently monitoring calls closely as we pursue root cause analysis. .</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>20:24:24</var> GMT+0</small><br><strong>Resolved</strong> - All services are responding normally at this time and have been since our last update. We're still studying the scope and impact of service impairment (only some calls were affected) and investigating root cause..</p> ]]> Tue, 2 Aug 2022 19:21:49 +0000 https://status.t38fax.com/incident/cl6ckgshf7167lalo4w1pk110 https://status.t38fax.com/incident/cl6ckgshf7167lalo4w1pk110 Inbound calls are not connecting Type: Incident Duration: 3 days, 13 hours and 46 minutes Affected Components: Outbound Calling, Outbound Toll-Free Calling Jun 23, 12:52:15 GMT+0 - Resolved - All services are operating normally, and we are shifting our efforts to root cause analysis. Jun 23, 12:39:35 GMT+0 - Investigating - Incoming service was restored around 8:06 AM. We are monitoring performance closely before declaring the issue resolved. Jun 23, 11:26:29 GMT+0 - Investigating - We are currently investigating an issue preventing inbound calls from connecting. Type: Incident

Duration: 3 days, 13 hours and 46 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>12:52:15</var> GMT+0</small><br><strong>Resolved</strong> - All services are operating normally, and we are shifting our efforts to root cause analysis..</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>12:39:35</var> GMT+0</small><br><strong>Investigating</strong> - Incoming service was restored around 8:06 AM. We are monitoring performance closely before declaring the issue resolved. .</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>11:26:29</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue preventing inbound calls from connecting..</p> ]]> Thu, 23 Jun 2022 11:26:29 +0000 https://status.t38fax.com/incident/cl4qxvfqa112521jfoisuybyqlf https://status.t38fax.com/incident/cl4qxvfqa112521jfoisuybyqlf Some customers see packet loss to some of our servers Type: Incident Duration: 27 minutes Affected Components: Phone Support, Inbound Calling, User Portal, Signup Portal, Outbound Calling, Outbound Toll-Free Calling, Inbound Toll-Free Calling Jun 10, 13:08:13 GMT+0 - Investigating - We are currently investigating this incident. Jun 10, 13:34:49 GMT+0 - Resolved - Issue has been identified and a fix has been implemented. Type: Incident

Duration: 27 minutes

Affected Components: , , , , , ,

<p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>13:08:13</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>13:34:49</var> GMT+0</small><br><strong>Resolved</strong> - Issue has been identified and a fix has been implemented..</p> ]]> Fri, 10 Jun 2022 13:08:13 +0000 https://status.t38fax.com/incident/cl48gs7b374281hrn7dhh7y4c5 https://status.t38fax.com/incident/cl48gs7b374281hrn7dhh7y4c5 [T38Fax] Scheduled Maintenance - Infrastructure Upgrades - 30 May 2022 @ 2AM (EDT) Type: Maintenance Duration: 4 hours and 24 minutes Affected Components: Inbound Calling, Outbound Toll-Free Calling, Outbound Calling, Inbound Toll-Free Calling May 30, 10:23:55 GMT+0 - Completed - Maintenance has completed successfully. New outbound calls, registrations and re-registrations failed to establish for approximately 5 minutes beginning 04:23 AM EDT. Most new incoming calls failed to establish between 04:23 AM to 04:54 AM, exceeding our predicted duration but still falling within the maintenance window. No other production impact was observed. May 30, 06:00:00 GMT+0 - Identified - T38Fax engineers will be carrying out the next in a series of hardware and software upgrades overnight to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EDT) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls (both in progress calls and new call setups) for not more than 5 minutes, once during this maintenance. May 30, 06:00:01 GMT+0 - Identified - Maintenance is now in progress May 30, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 4 hours and 24 minutes

Affected Components: , , ,

<p><small>May <var data-var='date'> 30</var>, <var data-var='time'>10:23:55</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully. New outbound calls, registrations and re-registrations failed to establish for approximately 5 minutes beginning 04:23 AM EDT. Most new incoming calls failed to establish between 04:23 AM to 04:54 AM, exceeding our predicted duration but still falling within the maintenance window. No other production impact was observed..</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - T38Fax engineers will be carrying out the next in a series of hardware and software upgrades overnight to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EDT) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls (both in progress calls and new call setups) for not more than 5 minutes, once during this maintenance. .</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 30 May 2022 06:00:00 +0000 https://status.t38fax.com/maintenance/cl3m0f04z8011mdoitkccn8x6 https://status.t38fax.com/maintenance/cl3m0f04z8011mdoitkccn8x6 [T38Fax] Scheduled Maintenance - Infrastructure Upgrades - 23 May 2022 @ 2AM (EDT) Type: Maintenance Duration: 2 hours and 29 minutes Affected Components: Inbound Toll-Free Calling, Inbound Calling, Outbound Toll-Free Calling, Outbound Calling May 23, 06:00:01 GMT+0 - Identified - Maintenance is now in progress May 23, 06:00:00 GMT+0 - Identified - T38Fax engineers will be carrying out the next in a series of hardware and software upgrades overnight to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EDT) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls (both in progress calls and new call setups) for not more than 5 minutes, once during this maintenance. May 23, 08:28:32 GMT+0 - Completed - Maintenance has completed successfully. New calls, registrations and re-registrations failed to establish for approximately 1 second at 3:26:58 AM EDT. No other production impact was observed. Type: Maintenance

Duration: 2 hours and 29 minutes

Affected Components: , , ,

<p><small>May <var data-var='date'> 23</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 23</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - T38Fax engineers will be carrying out the next in a series of hardware and software upgrades overnight to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EDT) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls (both in progress calls and new call setups) for not more than 5 minutes, once during this maintenance. .</p> <p><small>May <var data-var='date'> 23</var>, <var data-var='time'>08:28:32</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully. New calls, registrations and re-registrations failed to establish for approximately 1 second at 3:26:58 AM EDT. No other production impact was observed..</p> ]]> Mon, 23 May 2022 06:00:00 +0000 https://status.t38fax.com/maintenance/cl398ybk0116664ljoar5e8wy6s https://status.t38fax.com/maintenance/cl398ybk0116664ljoar5e8wy6s [T38Fax] Scheduled Maintenance - Infrastructure Upgrades - 16 May 2022 @ 2AM (EDT) Type: Maintenance Duration: 1 hour and 47 minutes Affected Components: Inbound Toll-Free Calling, Inbound Calling, Outbound Toll-Free Calling, Outbound Calling May 16, 06:00:00 GMT+0 - Identified - T38Fax engineers will be carrying out the next in a series of hardware and software upgrades overnight to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EDT) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls for not more than 5 minutes, once during this maintenance. May 16, 06:00:01 GMT+0 - Identified - Maintenance is now in progress May 16, 07:46:56 GMT+0 - Completed - Maintenance has completed successfully. New calls, registrations and re-registrations failed to establish for approximately 25 seconds at 2:36 AM EDT. No other production impact was observed. Type: Maintenance

Duration: 1 hour and 47 minutes

Affected Components: , , ,

<p><small>May <var data-var='date'> 16</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - T38Fax engineers will be carrying out the next in a series of hardware and software upgrades overnight to add further scaling and resiliency to our Power-T.38 SIP trunking service. The maintenance will begin at 2 AM (EDT) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls for not more than 5 minutes, once during this maintenance..</p> <p><small>May <var data-var='date'> 16</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 16</var>, <var data-var='time'>07:46:56</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully. New calls, registrations and re-registrations failed to establish for approximately 25 seconds at 2:36 AM EDT. No other production impact was observed..</p> ]]> Mon, 16 May 2022 06:00:00 +0000 https://status.t38fax.com/maintenance/cl30ee19f135492i5onim53wmqo https://status.t38fax.com/maintenance/cl30ee19f135492i5onim53wmqo [T38Fax] Scheduled Maintenance - Infrastructure Upgrades - 9 May 2022 Type: Maintenance Duration: 2 hours and 47 minutes Affected Components: Inbound Toll-Free Calling, Inbound Calling, Outbound Toll-Free Calling, User Portal, Signup Portal, Outbound Calling May 9, 05:00:00 GMT+0 - Identified - Just a reminder that T38Fax engineers will be carrying out a series of hardware and software upgrades overnight to add further scaling and resiliency to our Power-T.38 SIP trunking service. No production impact to any customer services are expected. May 9, 05:00:01 GMT+0 - Identified - Maintenance is now in progress May 9, 07:47:17 GMT+0 - Completed - Maintenance has completed successfully without production impact. Type: Maintenance

Duration: 2 hours and 47 minutes

Affected Components: , , , , ,

<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - Just a reminder that T38Fax engineers will be carrying out a series of hardware and software upgrades overnight to add further scaling and resiliency to our Power-T.38 SIP trunking service. No production impact to any customer services are expected..</p> <p><small>May <var data-var='date'> 9</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 9</var>, <var data-var='time'>07:47:17</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully without production impact..</p> ]]> Mon, 9 May 2022 05:00:00 +0000 https://status.t38fax.com/maintenance/cl2qarku7133797hon83a949oug https://status.t38fax.com/maintenance/cl2qarku7133797hon83a949oug [T38Fax] Emergency maintenance tonight to fix regression (UPDATE without SDP) Type: Maintenance Duration: 2 hours and 55 minutes Affected Components: Inbound Calling, Outbound Toll-Free Calling, Inbound Toll-Free Calling, Outbound Calling May 4, 05:00:00 GMT+0 - Identified - T38Fax engineers will be applying a vendor hot-fix to restore proper handling of SIP session timers. We have detected a small number of premature session terminations due to a regression in how we respond to an UPDATE without SDP, introduced in a previous maintenance. No production impact is expected. May 4, 05:00:01 GMT+0 - Identified - Maintenance is now in progress May 4, 07:55:00 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 2 hours and 55 minutes

Affected Components: , , ,

<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - T38Fax engineers will be applying a vendor hot-fix to restore proper handling of SIP session timers. We have detected a small number of premature session terminations due to a regression in how we respond to an UPDATE without SDP, introduced in a previous maintenance. No production impact is expected..</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>07:55:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 4 May 2022 05:00:00 +0000 https://status.t38fax.com/maintenance/cl2qpjw6v0302k4on6ywkth40 https://status.t38fax.com/maintenance/cl2qpjw6v0302k4on6ywkth40 Outbound calling degraded, most calls failing. Type: Incident Duration: 1 hour and 5 minutes Affected Components: Outbound Calling, Outbound Toll-Free Calling Mar 28, 12:27:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 28, 12:14:00 GMT+0 - Identified - We have identified the problem, and engineers are working to repair the fault. Mar 28, 11:55:00 GMT+0 - Investigating - Some customers have reported significant impairment to outgoing calls. We are investigating. Mar 28, 13:00:00 GMT+0 - Resolved - The repair was successful, and outbound service is operating normally for all customers. Type: Incident

Duration: 1 hour and 5 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>12:27:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>12:14:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified the problem, and engineers are working to repair the fault. .</p> <p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>11:55:00</var> GMT+0</small><br><strong>Investigating</strong> - Some customers have reported significant impairment to outgoing calls. We are investigating. .</p> <p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Resolved</strong> - The repair was successful, and outbound service is operating normally for all customers. .</p> ]]> Mon, 28 Mar 2022 11:55:00 +0000 https://status.t38fax.com/incident/cl1nzdeuq1071357ftncx9sqlv9p https://status.t38fax.com/incident/cl1nzdeuq1071357ftncx9sqlv9p