T38Fax - Outbound traffic issue – Incident details

All systems operational

Outbound traffic issue

Resolved
Major outage
Started about 1 month agoLasted about 3 hours

Affected

Outbound Calling Services

Major outage from 2:45 PM to 2:56 PM, Degraded performance from 2:56 PM to 3:03 PM, Operational from 3:03 PM to 5:17 PM

Outbound Calling

Major outage from 2:45 PM to 2:56 PM, Degraded performance from 2:56 PM to 3:03 PM, Operational from 3:03 PM to 5:17 PM

Outbound Toll-Free Calling

Major outage from 2:45 PM to 2:56 PM, Degraded performance from 2:56 PM to 3:03 PM, Operational from 3:03 PM to 5:17 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We have identified the issue and are working on a fix for this incident.

  • Investigating
    UTC
    Investigating

    Some customers outbound traffic is currently not going through. We are currently investigating this incident.