T38Fax - Some VPN customers have problem exchanging traffic with us through their VPN connection – Incident details

All systems operational

Some VPN customers have problem exchanging traffic with us through their VPN connection

Resolved
Partial outage 20 %
Started 16 days agoLasted about 12 hours

Affected

VPN

Partial outage from 3:32 PM to 3:15 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    The issue has been identified and a maintenance will be performed at 11 PM EDT tonight (June 10) for a complete fix.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are currently investigating reports of traffic issue affecting some VPN customers.