Some VPN customers have problem exchanging traffic with us through their VPN connection

Affected

VPN

ResolvedJune 11, 2025 at 3:15 AMUTC
This incident has been resolved.
UpdateJune 10, 2025 at 4:11 PMUTC
The issue has been identified and a maintenance will be performed at 11 PM EDT tonight (June 10) for a complete fix.
IdentifiedJune 10, 2025 at 3:50 PMUTC
We are continuing to work on a fix for this incident.
InvestigatingJune 10, 2025 at 3:32 PMUTC
We are currently investigating reports of traffic issue affecting some VPN customers.

T38Fax - Some VPN customers have problem exchanging traffic with us through their VPN connection – Incident details