T38Fax - Call completion problems on inbound calls for a small number of customers. – Incident details

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Call completion problems on inbound calls for a small number of customers.

ResolvedDegraded performance7 hours 4 minutes

Affected

Inbound Calling Services

Degraded performance from 5:45 PM to 12:49 AM

Inbound Calling

Degraded performance from 5:45 PM to 12:49 AM

Inbound Toll-Free Calling

Degraded performance from 5:45 PM to 12:49 AM

  • ResolvedUTC

    All calls have been connecting normally since the fix has been implemented. This issue is now considered resolved.

  • MonitoringUTC

    A fix has been implemented. We are currently monitoring.

  • IdentifiedUTC

    We identified the issue. We are moving affected customers to different systems while working on a permanent fix.

  • InvestigatingUTC

    A small number of customers are currently unable to receive calls as their inbound calls are not completing correctly.

    We are currently investigating this incident.