Outbound calling degraded, most calls failing.

Resolved

Degraded performance

Started over 4 years agoMarch 28, 2022Lasted 1 hour 5 minutesMarch 28, 202211:55 AM1:00 PMUTC

Affected

Outbound Calling Services

Outbound Calling

Outbound Toll-Free Calling

Updates

Resolved
March 28, 2022 at 1:00 PMUTC
Resolved
March 28, 2022 at 1:00 PMUTC
The repair was successful, and outbound service is operating normally for all customers.
Monitoring
March 28, 2022 at 12:27 PMUTC
Monitoring
March 28, 2022 at 12:27 PMUTC
We implemented a fix and are currently monitoring the result.
Identified
March 28, 2022 at 12:14 PMUTC
Identified
March 28, 2022 at 12:14 PMUTC
We have identified the problem, and engineers are working to repair the fault.
Investigating
March 28, 2022 at 11:55 AMUTC
Investigating
March 28, 2022 at 11:55 AMUTC
Some customers have reported significant impairment to outgoing calls. We are investigating.

T38Fax - Outbound calling degraded, most calls failing. – Incident details