T38Fax - Outbound calling degraded, most calls failing. – Incident details

All systems operational

Outbound calling degraded, most calls failing.

Resolved
Degraded performance
Started over 2 years agoLasted about 1 hour

Affected

Outbound Calling Services

Degraded performance from 11:55 AM to 1:00 PM

Outbound Calling

Degraded performance from 11:55 AM to 1:00 PM

Outbound Toll-Free Calling

Degraded performance from 11:55 AM to 1:00 PM

Updates
  • Resolved
    Resolved

    The repair was successful, and outbound service is operating normally for all customers.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We have identified the problem, and engineers are working to repair the fault.

  • Investigating
    Investigating

    Some customers have reported significant impairment to outgoing calls. We are investigating.