Call completion problems on inbound calls for a small number of customers.

Resolved

Degraded performance

Started 21 days ago Lasted about 7 hours

Affected

Inbound Calling Services

Inbound Calling

Inbound Toll-Free Calling

Updates

Resolved
April 09, 2024 at 12:49:42 AM
Resolved
April 09, 2024 at 12:49:42 AM
All calls have been connecting normally since the fix has been implemented. This issue is now considered resolved.
Monitoring
April 08, 2024 at 10:16:38 PM
Monitoring
April 08, 2024 at 10:16:38 PM
A fix has been implemented. We are currently monitoring.
Identified
April 08, 2024 at 7:42:11 PM
Identified
April 08, 2024 at 7:42:11 PM
We identified the issue. We are moving affected customers to different systems while working on a permanent fix.
Investigating
April 08, 2024 at 5:45:05 PM
Investigating
April 08, 2024 at 5:45:05 PM
A small number of customers are currently unable to receive calls as their inbound calls are not completing correctly.
We are currently investigating this incident.