T38Fax - Notice history

All systems operational

Operational

Inbound Calling - Operational

Inbound Toll-Free Calling - Operational

Operational

Outbound Calling - Operational

Outbound Toll-Free Calling - Operational

VPN - Operational

Operational

User Portal - Operational

Signup Portal - Operational

Operational

Phone Support - Operational

Ticketing System - Operational

Helpdesk - Operational

Notice history

Jun 2024

No notices reported this month

May 2024

[T38Fax] Scheduled Maintenance - Portal update - 1 May 2024 @ 10PM (EDT)
  • Completed
    May 02, 2024 at 2:36:13 AM
    Completed
    May 02, 2024 at 2:36:13 AM

    The maintenance was completed successfully and all systems are operational.

  • In progress
    May 02, 2024 at 2:00:01 AM
    In progress
    May 02, 2024 at 2:00:01 AM
    Maintenance is now in progress
  • Planned
    May 02, 2024 at 2:00:00 AM
    Planned
    May 02, 2024 at 2:00:00 AM

    T38Fax engineers will be performing a maintenance on the portals backend.

    The maintenance will begin at 10 PM (EDT) and take up to 1 hour, completing by 11 PM at the latest. We do anticipate a brief interruption of the portals for not more than 5 minutes, once during this maintenance.

Apr 2024

Call completion problems on inbound calls for a small number of customers.
  • Resolved
    Resolved

    All calls have been connecting normally since the fix has been implemented. This issue is now considered resolved.

  • Monitoring
    Monitoring

    A fix has been implemented. We are currently monitoring.

  • Identified
    Identified

    We identified the issue. We are moving affected customers to different systems while working on a permanent fix.

  • Investigating
    Investigating

    A small number of customers are currently unable to receive calls as their inbound calls are not completing correctly.

    We are currently investigating this incident.

Apr 2024 to Jun 2024

Next