T38Fax - New call setups failing – Incident details

All systems operational

New call setups failing

Resolved
Operational
Started almost 4 years agoLasted about 24 hours

Affected

Inbound Calling Services

Operational from 4:34 PM to 4:24 PM

Inbound Calling

Operational from 4:34 PM to 4:24 PM

Inbound Toll-Free Calling

Operational from 4:34 PM to 4:24 PM

Outbound Calling Services

Operational from 4:34 PM to 4:24 PM

Outbound Calling

Operational from 4:34 PM to 4:24 PM

Outbound Toll-Free Calling

Operational from 4:34 PM to 4:24 PM

Updates
  • Resolved
    UTC
    Resolved

    Root cause traced to an underperforming database cluster, which has been repaired. All systems have been operating normally since yesterday's last update. Closing this incident.

  • Monitoring
    UTC
    Monitoring

    Intermittent incoming call failures have been repaired. All calls are proceeding normally. We continue to monitor the situation.

  • Investigating
    UTC
    Investigating

    Some customers are still seeing intermittent inbound call failures, while outbound remains operational. We are investigating.

  • Monitoring
    UTC
    Monitoring

    All systems are functioning normally at this time. We continue to monitor the situation closely.

  • Identified
    UTC
    Identified

    Issue identified and repaired. Calls should be establishing normally at this time. We continue to monitor the situation closely.

  • Investigating
    UTC
    Investigating

    T38Fax engineering team is investigating reports of new call setups failing.