T38Fax - Degraded call performance – Incident details

All systems operational

Degraded call performance

Resolved
Operational
Started almost 4 years agoLasted about 3 hours

Affected

Inbound Calling Services

Operational from 4:23 PM to 7:34 PM

Inbound Calling

Operational from 4:23 PM to 7:34 PM

Inbound Toll-Free Calling

Operational from 4:23 PM to 7:34 PM

Outbound Calling Services

Operational from 4:23 PM to 7:34 PM

Outbound Calling

Operational from 4:23 PM to 7:34 PM

Outbound Toll-Free Calling

Operational from 4:23 PM to 7:34 PM

Updates
  • Resolved
    UTC
    Resolved

    All services are responding normally at this time and have been since our last update. We are investigating root cause.

  • Monitoring
    UTC
    Monitoring

    All calls are processing normally now, but we are closely monitoring the network while we investigate root cause.

  • Update
    UTC
    Update

    We have confirmed degraded performance on new call setups and are working on a repair.

  • Investigating
    UTC
    Investigating

    Engineers are currently investigating reports of new call establishment degraded performance affecting both incoming and outgoing calls. Updates will be reported here.